These terms govern the use of this site and every order placed through it. They are written to be read, not to be survived. Where the law gives a consumer more than these terms do, the law applies.
An order is confirmed when we accept it, but production only begins when you approve your digital proof. Until then you can change or cancel it.
By uploading a logo you confirm you have the right to use it. We produce what you approve, and we may refuse artwork that appears unlawful.
Nothing here removes your two-year guarantee, your right to a remedy for faulty goods, or your right to bring a claim in your own country.
This site is operated by Tap Tiles, a business established in Malta. Using the site, placing an order, or approving a proof means you accept these terms. If you do not accept them, do not order.
These terms are supplied and concluded in English. They sit alongside our privacy policy and our returns and refunds policy, which form part of the same agreement.
We sell to consumers and to businesses. Where a clause is marked as applying to consumers, it applies only to buyers acting outside their trade or profession, as defined in the Consumer Affairs Act (Chapter 378 of the Laws of Malta). Business buyers do not get statutory consumer protections, and their orders are governed by these terms and the order confirmation.
You may use this site to browse the range, build a configuration, and place an order. You may not:
The Tap Tiles name, logo, product designs, drawings, site design and copy are our intellectual property or licensed to us, and are protected under the Copyright Act (Chapter 415 of the Laws of Malta) and EU law. Buying a product does not transfer any of those rights.
We aim to keep the site available and accurate, but we do not promise uninterrupted access. We may change, suspend or withdraw any part of it, including products and prices, at any time before an order is confirmed.
Our products are printed from recycled and biodegradable plastics and finished by hand. The configurator renders and the drawings on this site are accurate representations, not photographs of your specific item.
If a precise colour matters, ask for a printed sample before you approve. We would rather send one than reprint an order.
All prices are in euro and include Maltese VAT at the applicable rate unless stated otherwise. Delivery is priced separately and shown before you pay. The total you approve at checkout, including the VAT breakdown, is the total you are charged.
Payment is taken at checkout by card, Apple Pay, Google Pay or Revolut Pay. We do not store card details. Your order is not accepted until payment is authorised.
Obvious pricing or description errors do not bind us. If an error is found before production and the correct price is materially different, we will tell you, and you may confirm at the correct price or cancel for a full refund.
Business buyers ordering in bulk may be invoiced on agreed terms. Late payment on an invoice carries interest at the statutory rate under Maltese law on late payment in commercial transactions.
Your order is an offer to buy. The contract is formed when we send an order confirmation, not when you click pay. We may decline an order before that point. For example, if a product is unavailable, if artwork cannot be produced, if payment is not authorised, or if we suspect fraud. If we decline, we refund you in full.
Risk in the goods passes to you when they are delivered to you or to someone you nominate. Ownership passes once we have received payment in full.
Every order goes through proof approval. The proof shows the build we will produce: product, colours, logo placement, tile count and links. Approving it confirms that the details are correct.
Lead times are estimates in working days and exclude courier delays outside our control. For consumers, if we miss an agreed delivery date you may ask us to deliver within a further reasonable period, and if we miss that too you may cancel for a full refund, including for personalised items.
If a proof is left unapproved we will chase it twice. An order left unapproved for 60 days may be cancelled and refunded, less any custom filament already committed to your build.
By uploading a logo, image or text, you confirm that you own it or hold the rights to use it in this way, and you grant us a limited licence to reproduce it for the purpose of producing your order and the proof.
Tiles are passive NFC tags, pre-programmed with the links you give us and rewritable with a free phone app. You are responsible for the destinations you point them at, and for keeping those destinations working, lawful and appropriate for the people who tap them.
Tiles work with NFC-enabled Android phones and iPhone 11 and later. We cannot guarantee behaviour on devices, operating systems or apps outside that range, and we are not responsible for changes made by Apple, Google, or the platforms you link to. Tiles that stop working after being locked, write-protected or reprogrammed with third-party tools are outside the guarantee.
We do not host, control or monitor the content at the other end of your links, and we accept no liability for it.
Consumers have a two-year guarantee of conformity, and a right to repair, replacement, price reduction or refund as set out in Maltese and EU law. Because most of our range is made to your specification, the 14-day cooling-off period does not apply to it.
The full detail of what the cooling-off period covers, how cancellation works around proof approval, what is and is not covered, and how to claim, is set out in our returns and refunds policy, which forms part of these terms.
We do not exclude or limit liability where it would be unlawful to do so. That includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for defective products under Maltese product liability law, and for a consumer's statutory rights in the sale of goods.
Subject to that:
For business buyers, these limits apply in full. For consumers, they apply only to the extent permitted by Maltese and EU consumer law.
We are not in breach of these terms if performance is delayed or prevented by something beyond our reasonable control, such as supplier failure, material shortage, courier disruption, industrial action, power or network failure, fire, flood, epidemic, or an act of a public authority.
Where that happens we tell you, and we agree a new date with you. If the delay becomes unreasonable you may cancel the affected part of the order and we refund what you paid for it.
These terms and any contract under them are governed by the laws of Malta, and the courts and tribunals of Malta have jurisdiction.
If you are a consumer resident in another EU country, that choice does not deprive you of the protection of the mandatory consumer law of your own country, and you may bring proceedings there under Regulation (EU) No 1215/2012.
Before going to court, please come to us, most disputes end with a reprint. If we cannot settle it, you can use the free routes set out in our refunds policy: the Office for Consumer Affairs at the MCCAA, the Consumer Claims Tribunal in Malta, or the European Consumer Centre network for cross-border complaints.
We may update these terms. The version that applies to your order is the one published when we sent your order confirmation, and the effective date at the top of this page tells you which that is. Material changes are notified to customers with an active order by email.
These terms are provided in good faith as a plain-language statement of the basis on which Tap Tiles sells, and they do not constitute legal advice. Your statutory rights under the Consumer Affairs Act (Cap. 378), the Consumer Rights Regulations (S.L. 378.17), the Electronic Commerce Act (Cap. 426) and applicable EU law are unaffected by anything written here.
We answer every enquiry ourselves, usually the same day.
